Refund policy


  1. Astand Ltd does not have to provide a refund if the customer has changed their mind about a purchase or a change in circumstances occurs, so please choose carefully.

  2. Astand Ltd recognises the importance of customer satisfaction and therefore products may at Astand Ltd discretion be returned to us for exchange or a credit note within 7 days of full payment of the goods, provided all the following conditions are met:

    1. A receipt as proof of purchase of ownership may be required by Astand Ltd to be produced.

    2. Returned goods are received in a re-saleable condition, including any wrapping.

    3. Goods are returned to the location they were originally purchased from or an alternative location.

    4. Astand Ltd will not accept returns for merchandise specially ordered for the customer, or for damaged or discounted items sold at reduced prices (non-standard stock items).

  3. If Astand Ltd in its discretion agrees to return  of goods, the following will apply:

    1. In the cats of returning goods for exchange: exchanges will be for the original purchase price of the item only; shipping, handling, insurance costs are non-refundable. Returned goods may be subject to a 20% handling and administration charge. Freight for the return of goods for exchange from the customer’s address to Astand Ltd premises and freight for the new exchange items to the customer’s address will be at customer’s cost.

    2. If the goods are faulty: We will meet our obligations under the Consumer Guarantees Act to provide a remedy.

    3. In the case of a credit note being provided instead of an exchange, the life of credit note is 3 years from date of issue.